Ordering details
The essentials before you place a wholesale order with us.
Minimum order
£50, with a minimum of 3 of each soap design.
Processing time
Orders are typically dispatched within 7-10 working days of payment being received, since production begins once payment is received. Larger or seasonal orders may take up to 14 working days.
Shipping
£8.00 for standard tracked Royal Mail shipping. Free delivery for orders over £200. Free hand delivery within 20 miles of Kinross, KY13 8EB. Free collection available on request.
Payment terms
Once we receive your order we'll send an invoice link by email. Payment is required upfront to confirm your order, and production begins once payment is received.
Safety & labelling
Our cosmetic products are labelled in line with UK cosmetic regulations. Labels include an INCI ingredients list, the name and UK address of the Responsible Person, and a batch number for traceability.
Display guidance
You are welcome to unbox our soaps for display; their sweat-free base is suitable for being shown unwrapped. Please keep soap-free cleansing bars in their packaging for display, as they can attract moisture droplets when unwrapped.
Damaged goods
Please inspect your order on delivery and notify us within 48 hours of any damaged or incorrect items and we'll replace or refund them.
Returns
Due to the nature of our products we can't accept returns of unsold stock, unless a fault is found.
Testers
Selected products are available as optional testers at 50% of the normal wholesale price. Testers are limited to one per product stocked and can be added from the catalogue. For larger orders, we may include complimentary testers at our discretion.
Product list
We create some collections seasonally, so items may occasionally be retired from the price list. Get in touch if you'd like to discuss a commission.
Cancellations
All wholesale orders are made to order. You may request cancellation in writing before dispatch. If production has not begun, we will issue a full refund. If production has begun, we may retain or charge a reasonable amount for materials, labour and other unavoidable costs incurred up to cancellation. Any amount retained will not exceed the total order value.